Golf to a Tee Terms & Conditions
1. Making your booking and your Contract
When you have chosen your holiday, you should contact Golf to a Tee Ltd direct in writing or by telephone. You may make a provisional booking by telephone; indeed we suggest you do so in order for you to confirm your flights as soon as possible. Any provisional bookings will be held for two days provided this does not fall within ten weeks of departure. No provisional bookings will be accepted less than eight weeks before departure and when the deposit or required information is not returned within two days of any provisional booking it will automatically lapse without notice.
Provisional Holiday Itinerary
When you place an enquiry with us, we will provide a number of options dependent on your requirements and based on course, hotel and transport availability. This itinerary is provisional and if requested we will make provisional bookings for courses, hotels and transport once the Group Leader (this is the person making the booking for the group) selects the required option. These provisional bookings are not confirmed until the required deposit has been made and we have issued the Booking Confirmation.
The price will be in £ sterling and will include VAT where applicable. VAT is chargeable as appropriate at the prevailing rate. We reserve the right to change prices if there are any changes in the rate of VAT.
Accuracy and Information
Golf to a Tee Ltd has taken all reasonable care to ensure published information and prices are accurate however if we identify an error or omission following publication, we will inform you before confirming your booking.
The revised information will then form part of your contract. If an error or omission is discovered after your booking is made, we will always try to advise you prior to your holiday.
We rely on our suppliers to keep us informed or resort changes made by hotels or other services offered and if applicable these will be notified to you as soon as they are received. These changes i.e. pool closing, room renovations, golf closure etc, are beyond our control and therefore we cannot be held responsible. Please note all the information on this website was correct at time of completion.
2. Golf to a Tee Ltd Payment Terms
A minimum deposit of £50 per person must be paid at the time of booking to secure a booking. We may also be required to ask for additional deposit amounts for certain bookings where we need to pre-pay an additional sum to secure your booking.
In respect of Escorted and Coaching Holidays the minimum deposit is £100 per person, with £200 per person for long-haul.
The balance is to be settled no later than 8 weeks prior to departure and we reserve the right to cancel any booking where the balance is unpaid less than 6 weeks before departure.
In respect of Escorted and Coaching Holidays the balance is to be settled no later than 10 weeks prior to departure and we reserve the right to cancel any booking where the balance is unpaid less than 8 weeks before departure. Up to 1/5/18 the payment time is 8 weeks, the change to 10 weeks takes place on 1/5/18.
3. Accepted Forms of Payment
Golf to a Tee Ltd accepts the following forms of payment:
a) Personal/company cheques made payable to “Golf to a Tee Ltd”
b) Bank transfers direct to Golf to a Tee Ltd bank account
c) The following credit/debit cards: Visa, MasterCard, Switch, Delta and Connect.
There is no charge for the use of Visa debit or Electron cards, however there is a 2.5% charge for all other credit and debit cards.
By providing your credit/debit details, you confirm that the credit or debit card that is being used is yours or that you have been specifically authorised by the owner of the credit or debit card to use it. All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, we will not be able to process your booking.
All prices quoted by Golf to a Tee Ltd are per person and based on twin/double occupancy. Single occupancy rooms are available at most hotels however they often carry a supplement. We reserve the right to increase the price of any golf holiday advertised on our website if circumstances dictate.
5. Booking Confirmation
On receipt of your payment via the methods of payment stated in (3) we will email confirmation of your booking with Golf to a Tee Ltd. The confirmation will clearly state the balance to be paid and the date by which it is due.
Please check the confirmation carefully to make sure that all your booking details are correct. Contact Golf to a Tee Ltd if your confirmation appears to be incorrect or incomplete and we will make the necessary changes.
Golf to a Tee Ltd reserves the right to make changes to and correct errors after bookings have been confirmed.
Where a booking is for more than one person, the Group Leader will be responsible for the entire booking. As Group Leader you guarantee you have authority to accept on behalf of your party the terms and conditions of the booking. The Group Leader will be responsible for making all payments in accordance with the contract. In order to finalise a booking a deposit is required to be paid to Golf to a Tee Ltd by the Group Leader.
Your booking is confirmed when we have a confirmation receipt of deposit from the providers (golf course and accommodation providers) and this also confirms your acceptance of our booking conditions. The Group Leader is responsible for keeping all members of their party informed of the booking
, and communicating to Golf to a Tee Ltd of any amendment or cancellation in writing.
6. Dress Code
We cannot accept any responsibility in any ruling by the hotel/golf course if you or any of your group in unable to play due to inappropriate attire, e.g. not having soft spikes. Please check before you travel that your group is aware of appropriate golfing attire.
7. Standard of Play/Golf Etiquette
Knowledge of golf etiquette and the rules of golf are expected by all members of your group. It is advised that all members of the group must carry current handicap certificates. Many courses will require handicap certificates before accepting visitors on the course. Golf to a Tee Ltd will advise you at the time of booking if any of the courses on the holiday have a maximum handicap restriction. Please ensure that you arrive on the tee no later than 10 minutes before your allotted tee time. We will accept no responsibility if you are refused play due to an inability to comply with the course’s requirements.
8. Tee - Times
Golf courses reserve the right to alter confirmed tee times. If your confirmed golf club cancel your reservation or significantly change your tee time we will try to find a suitable alternative if required. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel a holiday that is part of a package.
Please also be aware that some golf courses may pair you up with other golfers at peak times.
9. Condition of Golf Course
The condition of golf courses varies throughout the year. General golf course maintenance on tee boxes, fairways and greens are an essential feature of golf course preparation. Golf to a Tee Ltd cannot be held responsible for the impact of such work.
10. Our Descriptions
The descriptions of the hotels and golf courses and other aspects of the holidays are based on the observations gained on site visits and on the opinions of hotels themselves. We are not always able to exercise control over all the components of the holiday arrangements and it is possible that an advertised amenity may be withdrawn or changed due to various reasons such as water conservation, renovation work, etc. We will advise you if we become aware of a major change but we cannot accept liability for loss, damage or inconvenience in such circumstances.
Throughout your booking with Golf to a Tee Ltd you accept liability for any damage or loss caused by you or any member of your group.
It is possible for you to change numbers or cancel your holiday at any time provided that the person who originally booked the holiday sends us written notice by letter or email. We recommend you have Travel Insurance, which includes Cancellation Expenses.
Cancellation charges are calculated from the day Cancellation is notified. The Cancellation charge will vary by the period before departure:
57 days or more - Deposit only
56-37 days - 40% of holiday price
36-29 days - 70% of holiday price
Within 28 days of departure - 100% of holiday price
In respect of Escorted or Coaching holidays, Cancellation charges are calculated from the day Cancellation is notified. The Cancellation charge will vary by the period before departure:
70 days or more - Deposit only
69-50 days - 40% of holiday price
49-36 days - 70% of holiday price
Within 35 days of departure - 100% of holiday price
Up to 1/5/18 the payment time is 8 weeks, the Escorted change to 10 weeks takes place on 1/5/18. It follows that the cancellation charges applicable are not changed until this date.
Changes you request that can be made to a booking, but are made within 8 weeks of the holiday are subject to a £25 discretionary administration charge.
13. Price Changes
The price of your chosen holiday will be confirmed at the time of your booking. Once the price of your chosen holiday has been confirmed and we receive full payment within seven days of the date shown on our Confirmation, we will guarantee your holiday against any future price increases.
Payment of Deposit Only
The price of your holiday is subject to surcharges on currency fluctuations.
In these cases, we will absorb an amount equivalent to 2% of the basic cost excluding any amendment fee. If the surcharge amounts to more than 10% of the holiday price as referred to in your revised confirmation you will be given the option to cancel your holiday with a full refund of all monies paid with the exception of any amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 7 days from the invoice date.
We reserve the right to alter the prices of any holiday shown in any of our published material or on the website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
14. Passports, Visas and Health
A passport is necessary to travel to all European countries. Most European countries enjoy the same level medical service as Great Britain however Golf to a Tee Ltd recommends all clients to obtain an E111 European Health Insurance Card (EHIC) for presentation when seeking medical assistance abroad. The E111 (EHIC) entitles you to reduced cost, or sometimes free of charge, emergency treatment throughout the European Economic Area (EEA). Golf to a Tee Ltd accepts no responsibility for visa requirements, and advises all travellers to ensure that the requisite documents are in place prior to travel. Health requirements for travelling abroad change, and you should check for the latest information in ample time before departure. For more information consult the Foreign & Commonwealth Office.
It is the responsibility of each group member to ensure they possess all the necessary documentation i.e. passport, visas and any other travel documentation. Golf to a Tee Ltd will not be liable for loss of service due or extra expense incurred due to the lack of such documentation. No credit or refund will be given for any unused services included in the price or for any lost, mislaid or destroyed travel documents.
Golf to a Tee Ltd strongly recommends you acquire adequate travel insurance. Some insurance companies may consider the game of golf as a dangerous sport and you should mention your participation when obtaining a quotation. You should also ensure that your golf equipment is covered in the policy.
Golf to a Tee Ltd recommends that you have luggage, accident and trip cancellation insurance. Golf to a Tee Ltd will not be held liable for loss, damage or theft of luggage or personal belongings, illness or accident. It is important for your own self-interest and protection that you make certain you have adequate coverage. Check with your insurance provider for further details. We do not check insurance policies, as it is your responsibility to ensure the insurance cover you purchase is adequate for all your personal needs.
Golf to a Tee Ltd also strongly recommends you take out comprehensive car insurance if renting your own vehicle for your holiday.
16. Weather Conditions during your Golf Holiday
Bad weather is unavoidable during the course of the year and as a result golf courses may either close or the golf course will operate temporary tees and/or greens at their discretion. In the event of bad weather our “Bad Weather Policy” is;
Prior to Arrival Date
Should you choose not to travel, subject to the policy of the hotel/golf course (our suppliers), we will try and postpone your golf holiday, however price supplements may well be incurred. No refunds are available under any circumstances for cancellations due to golf course closure. Golf to a Tee Ltd will attempt to arrange alternative courses and tee times, but cannot guarantee any such alternative.
During your Golf Holiday
Golf played on temporary greens or tees is non-refundable and is considered to be an accepted part of playing golf during periods of bad weather. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the course. Golf to a Tee Ltd cannot be held responsible due to inclement weather conditions.
If you are unable to play golf on your break due to golf course closure, we will without guarantee and at our suppliers’ discretion, try to obtain a partial refund or green fee vouchers for the golf element of your break. Each hotel and golf course sets its own “Bad Weather Policy”. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the hotel and golf course and are final.
17. Special Requests and Medical Problems
If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass on any request to the relevant supplier, we cannot guarantee any request will be met. Confirmation on any Golf to a Tee Ltd documentation of a special request only confirms the request and not confirmation that the request will be met. If you or any member of your party has any medical problem or disabilities that may affect you break, full details must be provided to Golf to a Tee Ltdin writing at the time of booking. If the supplier in question feels unable to fully accommodate any particular needs, we must reserve the right to decline your reservation, or indeed, if full details are not provided at the time of booking, cancel when we become aware.
Golf to a Tee Ltd acts as an agent for each hotel. If you have a complaint or experience any problems during your holiday please inform the hotel immediately during your golf holiday. We recommend that you speak to the Hotel General Manager and take up the matter with him/her directly. If you do not reach an acceptable conclusion during your golf holiday please notify us in writing by letter within 28 days of your date of return.
Golf to a Tee Ltd
62 Hathaway Lane
Stratford upon Avon
Please Note: All complaints must be made in writing and sent to the address above. Complaints cannot be dealt with over the phone or by email.
If you have any complaints concerning any services we provide you must inform us in writing by letter or email within 28 days of your date of return.
If you have a complaint concerning any services we provide, as opposed to any service provided by a third party such as a hotel for whom we are not responsible, you must inform us immediately in writing within 28 days of your return date. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide is limited to the commission we have earned or are due to earn in relation to the booking in question.
We promise to make sure that the booking arrangements we have agreed to make perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted booking arrangements are not provided as promised or prove deficient a as result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing as applicable, your contracted booking arrangements and, in the case of your contracted booking arrangements not being provided as promised or proving to be deficient, that this has affected your enjoyment of your break. Please note it is your responsibility to show that reasonable skill and care has not been used and that your enjoyment has been affected if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
We have a duty to select the accommodation providers with reasonable skill and care, but have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others. Any assistance provided in resolving a complaint in relation to any booking is provided on a goodwill basis.
We will not be liable for any injury, illness, death, loss (for example loss of enjoyment) damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
a) The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party;
b) Or the act(s) and/or omission(s) of a third party not connected with the provision of your booking and which were unforeseeable or unavoidable;
c) Unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if due care had been exercised; or
d) An event of “force majeure” (as defined 22 below)
We do not accept any responsibility or liability for any services which do not form part of our contract with you. This includes, for example, any additional services or facilities that are not as advertised on our website or in any of our brochures as being included in the price of your break and we have not agreed to arrange them.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times your booking.
We do not accept liability for any damage, loss, cost expense or other sum(s) of any description (a) which, on the basis of the information given to us by you concerning your booking prior to our confirming it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we do not accept liability for any business losses, including loss of profit.
Please note that all extras consumed on site such as food, drink, entertainment, spa treatments and transport must be paid for by you and your booking with Golf to a Tee Ltd only includes the package set out in your confirmation. We accept no liability for any charges you incur on site in relation to any extras outside your package.
All prices are quoted in £ sterling. Unless otherwise stated our prices do not include flights & airport taxes, golf club hire, golf cart or car hire fees, caddies, fuel, sightseeing, telephone calls, laundry, entertainment arrangements not specified in the itinerary, all meals, drinks and beverages not specified, gratuities and any other items of a personal nature.
21. Changes and Cancellations by Us
Golf to a Tee Ltd reserves the right to make changes to and correct errors on our website and in our published material both before and after bookings have been confirmed.
As arrangements for holidays are made months in advance, we must reserve the right to make changes to holidays and website details (other than price subject to permissible charges as provided by the previous clauses in this contract) both before and after your holiday is booked. Most changes are minor, occasionally we need to make a significant change, this could involve a change of your resort area, your accommodation to that of a lower rating, or in the case of a holiday, a significant change of itinerary (any other changes being minor changes) Please note we cannot be held responsible for any special offers that have been withdrawn by the hotel or golf course after booking your holiday. In the case of minor changes, we reserve the right to implement them at any time without obligation to advise you or pay any compensation. In the case of significant changes we will inform you as soon as is reasonably possible and offer you the choice of;
a) Accepting the changed arrangements
b) Purchasing another holiday from us (with you paying any difference or receiving any refund)
c) Cancelling your holiday and receiving a full refund of all payments made to us (other than amendment charges)
Subject to any special requests, we will pay you compensation as set out below where a significant change is notified to you;
Period before departure - compensation
57 days or more - nil
56-37 Days - £10
36-29 days - £20
28-15 days - £30
14-8 days - £40
7 days or less - £50
The above compensation is payable per passenger in full and final satisfaction of all or any claims. We will not accept responsibility for any costs or expenses or compensation in addition of the sums mentioned above.
22. Force Majeure
Force majeure is unusual and unforeseeable circumstances beyond our control such as war, riots, civil unrest, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions. Golf to a Tee Ltd will not be liable for additional expenses incurred through these and similar events outside our control.
23. Late Arrival
It is your responsibility to ensure that you are at the correct departure points in good time. We cannot accept responsibility for any claim if you miss aircraft, train or ferries as a result of your late check-in.
We strongly advise due to the additional security checks undertaken at airports that you arrive at your departure airport well in advance of the stated check-in time.
In the event of delays to your transportation, the provision of refreshments is governed by the individual operator’s policy. Golf to a Tee Ltd do not book flights and cannot accept liability for any delay due to arrangements you make for air travel or any other transportation not booked with us.
25. Our Responsibility
Golf to a Tee Ltd endeavour to make sure that all parts of the holiday are arranged, performed or provided with expertise and care. Our liability in all our bookings shall be limited to the commission we have earned or are due to earn in relation to the booking in question.
26. Your Financial Protection
Golf to a Tee Ltd fully support and are compliant with the requirements of the Package Tour Regulations 1992. This requires that all monies received from customers be held in an independent Trustee Account until the customer contract is deemed fully performed.
27. English Law
Your booking with Golf to a Tee Ltd and all matters arising out of it are governed by English Law subject to the UK consumers approval.
28. Data Protection
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address and any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them or as required by law. You are entitled to a copy of your information held by us. If you would like to see this please contact Customer Services at Golf to a Tee Ltd., 62 Hathaway Lane, Stratford upon Avon CV37 9BL, we make a small charge for providing this to you.
We may wish to contact you by post, telephone or email with news, information and offers on our golf breaks and other similar products and services offered by our Company, other selected third parties, and for market research purposes. If you prefer not to be contacted for any of these purposes, please contact Customer Services at Golf to a Tee Ltd, 62 Hathaway Lane, Stratford upon Avon CV37 9BL.
If you have consented to receive marketing communications from us (including our email newsletter) or from selected third parties by email, we or the relevant third party may contact you by email for this purpose. You may unsubscribe at any stage to future emails.